What we did
Not every service call ends with a repair on the spot. At this residence in Richmond, our visit focused on looking at the system's needs and laying out clear options for the household.
The homeowner was unavailable during the visit, so we went over everything with the homeowner's spouse. We discussed options for a contactor, a capacitor, and duct cleaning. The contactor and capacitor are both electrical components that help the outdoor equipment start and run, and when either one wears out, the system can struggle or stop working altogether. Duct cleaning addresses the other side of the system, the network of ducts that carries air through the house. We followed up with a quote for the necessary components and services so the family could review the work and make a decision on their own time.
Giving a written quote instead of pushing for an immediate decision is how we prefer to work. It lets homeowners compare options and plan ahead. In Kentucky, where an HVAC system runs hard in both summer and winter, staying ahead of worn electrical parts and dirty ductwork helps keep the equipment performing the way it should.
